Frequently Asked Questions
We want to answer your questions about online learning.

Always use your Mustang Express username. The first time you log into Canvas (https://wnmu.instructure.com/) use your W-number as your password. We recommend that you change your password immediately upon entering Canvas for the first time. Online courses are accessible to registered students on the start date listed on the WNMU course schedule.

Yes. WNMU is regionally accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools. Many individual academic programs such as Business, Education and Social Work have additional specialty accreditations as well.

Courses listed as ONLINE on the WNMU schedule are defined as being 100% online and asynchronous.  However, a few specific programs of study, such as the Master of Social Work, require participation in synchronous activities via web-conferencing. If you plan to pursue a degree online it is very important to clarify these requirements with the specific program before you commit.

Yes. An online course fee of $30 per undergraduate credit hour and $40 per graduate credit hour is assessed. These fees are attached to courses identified as ONLINE on the WNMU course schedule. There are also occasional fees attached to individual courses and noted on the course schedule.

The minimum skills include the ability to navigate the Internet with a web browser, use email and send attachments proficiently, download and install plug-ins, create files and folders, and use word processing skills. View a list of necessary computer skills here.  Additional skills may be required for more advanced or technical courses. Check with the instructor well before the class begins.

You must have access to a fairly new computer with reliable high-speed Internet access. You must have word processing software (usually Microsoft Word) and course-specific software as required by your professor. General technology requirements are listed here.

Your answers to these five questions will help you determine if you are ready to take an online class.

Prior to the start of each semester WNMU offers a short non-credit course IPS 010 Introduction to Canvas. The course is free and no textbooks are required. Through a variety of assigned activities students become familiar with Canvas navigation, how to post discussions, how to submit assignments and use the grade book, and other Canvas features. View Canvas help tools here.

Textbooks can be purchased online from the WNMU bookstore or from other online vendors.

The course schedule lists the start and end date for each course. It is important that you note the start date for each course you are taking and log in on that day.

Students must access online courses frequently to keep up with assignments, discussions and assessments. Class requirements vary, but most successful students access their online courses five to seven times each week. Plan to spend 6-15 hours per week on an online class depending on the number of credits.

Online classes at WNMU have specified start and end dates as well as due dates for all assignments and assessments.

All WNMU students have access to Smarthinking, a 24/7 electronic tutoring service. Live tutors provide assistance with specific assignments in subjects such as writing, math, biology, business and many more.

All online students have access to the resources of WNMU’s Miller Library. The library provides a wide variety of electronic resources and services. Visit the library’s website for links to electronic resources and services.  Reference librarians are available by phone, email and chat.

WNMU offers several options for technical support. Technical questions should first be addressed to WNMU’s Help DeskCanvas-specific questions can be addressed to their 24-hour tech support desk at 888-332-6994. The instructor of the IPS 010  Introduction to Canvas course also provides technical assistance throughout the semester for those students who are enrolled in the course.

Typically exams are administered through the Canvas course management system and do not require a proctor. However, certain exams may require a proctor as determined by the instructor.

Students must contact the applicable state licensing board to determine if a WNMU course or program will lead to professional licensure or certification. Please refer to the information at WNMU’s State Authorizations website.

Yes. For this information please refer to the Veterans Educational Benefits website.

Follow the procedure outlined in the complaint process that applies to your  specific situation.